Frequently asked questions

Can I use GoDuo speakers while they are being charged?

Yes. Whether or not they are being charged does not affect your use of GoDuo speakers.

What devices can GoDuo work with?

Any Bluetooth enabled devices, such as mobile phones, tablets, computers (both Windows and Mac), game consoles, etc.

Can I use GoDuo with my Amazon Alexa devices, such as Echo Dot?

Any Bluetooth enabled devices, such as mobile phones, tablets, computers (both Windows and Mac), game consoles, etc.

How can I tell if one speaker is the left channel or right channel?

When the two speakers are in stereo mode, there are two ways to find out which speaker is the left channel. 1. During standby mode, observe the indicator light on the back of the speaker. On the left channel speaker,the light flashes every 5 seconds; on the right channel speaker, light flashes every 8 seconds. 2. When there is an incoming call, while you are in the call, or when you are dialing, if the indicator light on the speaker flashes rapidly, then the speaker is the left channel; otherwise it is the right channel. 3. If your GoDuo speakers are connected with iPhone, iPod or iPad, double-press the button on one speaker - if Siri is activated, then the speaker is the left channel; otherwise it is the right channel. 4. Power off both speakers and power back on. If the voice prompts are enabled, each speaker will anounce which side it is.

How can I mute the voice prompts/instructions?

The new version of GoDuo speakers supports muting voice prompts. When the speakers are paired to each other but not with any other devices (you may disable Bluetooth on your phone to make it work), triple press on each speaker's multi-function button. You will hear "English selected", "Espanol seleccionado" or "voice instruction muted", which means the voice prompts are in English, Spanish or disabled.

Can I pair 4 speakers (two sets of GoDuo) at the same time?

Although GoDuo speakers are not designed for syncing wirelessly by 4 speakers, you can make it work in either of the following ways.
1. Use audio split (Y-shape) cable. For the split side (two plugs), connect each plug to one speaker of a pair, and leave the other one sync via wireless. Then the four speakers will play music from the same source.
2. If you use Samsung Galaxy S8/S8 Plus/Note8, two sets of speakers can connect to your phone and play music at the same time. On your Samsung Galaxy phone, enable "Dual audio", then you can connect with two pairs of speakers and play the same music on them simultaneously.
The latest generation of iPhone (iPhone 8/8 Plus/X) have not supported this feature of Bluetooth 5.0 yet. You will have to use Bluetooth splitter transmitter (connects to two audio devices at the same time or some special app to play music on four devices simultaneously.
Either way, you will have two speaker units playing stereo music (two playing left channel and two playing right channel).

What warranty does KNZ support for GoDuo speakers? And how to file a warranty claim?

GoDuo speakers are covered with 1-year limited manufacturers warranty starting from the original purchase date. For details please check https://www.knztech.com/warranty

My GoDuo stopped charging?

The early version of GoDuo speakers are designed to use qualified (with safety certification) chargers, such as UL listed power adaptors. Using un-certified aftermarket chargers might damage the charging circuit in the speakers. In later versions we improved the charging circuits to be compliant with more aftermarket chargers. However in order to protect your property, we strongly suggest charging GoDuo speakers with qualified chargers/power adapters.


What type of commercial electrical services does Multicraft provide?

Multicraft is a leading provider of commercial electrical services, delivered through a team of highly experienced professional electricians. We cover a range of sectors including new build residential developments, office, retail, leisure, agriculture and educational facilities as well commercial electrical maintenance contacts and special locations. Multicraft is a full service provider for all of your commercial electrical service needs including electrical maintenance, fault diagnosis, 17th Edition upgrades, access control, CCTV, electrical condition reporting, data cabling, emergency lighting, external lighting, LED installations, smoke and fire alarms, lighting calculations, retail display lighting, shop installations, walkways and street lighting, new build housing developments, new premises equipment adaptation, industrial heating power supply, industrial heavy load cabling, industrial lighting systems, dilapidations, commercial solar panels and many others.

Which geographic areas does Multicraft provide electrical services to?

Multicraft is ideally located in the central town of Bedord with fast connections to London, South East England and all of the East Midlands. As such, we are able to provide commercial electrical services in Bedford and far beyond. Multicraft commercial electrical services covers Bedfordshire, Cambridgeshire, Northamptonshire, Buckinghamshire, Hertfordshire and London. We are also well connected to other commercial electrical businesses across the UK and are happy to provide a recommendation for locations that we do not currently cover.

I've not used a commercial electrician before, what else do I need to know?

We understand that inviting someone into your business to carry out electrical work requires trust and confidence. Multicraft is NAPIT registered, meaning that you know all our electricians are competent people, committed to providing quality services and great customer care. As we are a TrustMark accredited business you have an additional guarantee of our technical competence and good trading practices. Both these schemes tell you that we and our work have been fully inspected and we have demonstrated our competence. You can also be sure that we are fully insured. We hold public and employers’ liability insurance, in addition to professional indemnity and product liability insurance. This comprehensive insurance protects you, and your family, staff or customers. We hold specialist Rako certification covering lighting installation and we are Lighting Control Institute qualified electricians able to fit Lutron lighting systems. Multicraft Electrical Services electricians are also certified contractors for Systemline multi-room audio solutions as well as being Raychem underfloor heating pro-installers. As Part P registered electricians you can be sure that our work is guaranteed to pass building regulations.

How do I get an electrical services quote from Multicraft for my next project?

Most of the commercial electrical services we carry out is either referred to us by satisfied clients, or via a response to a tender for a specific project. If you have a commercial electrical project that Multicraft can assist you with, please either consider inviting us to pitch for your work. If you would like to know more about us, or you are still in the process of defining your requirements then we would be happy to help. Email us any time on contact@multicraftservices.co.uk, or give us a call for a chat on 01234 958246 and we can take things from there.

How do I know if Multicraft is the right commercial electrician for my next project?

Multicraft has vast experience across a wide range of comercial electrical projects which means we are more than likely able to support your project in terms of the skills we have in our team. Finding a company with the right skills is just the starting point however. We believe that clients choose Multicraft as a result of our core values which we bring to every project which are QUALITY of work, RELIABILITY of service, and FLEXIBILITY to get the job done to your satisfaction. These core values resonate in everything we do and we pride ourselves in the way we bring these characteristics to every job. If these values resonate with you then Multicraft could be your next commercial electrical services partner and we would love to hear from you.